The Customer is always wrong and this Company is always Right!!!!

 Customer Service has gone to the wayside as a Company thinks it is their way or the Highway!!!!!

 What a fiasco it was when an ordered pizza and cheese stix never showed up and yet We were charged on Our credit card for the order!!!!

     Out of town Family members ordered a pizza and cheese stix  at 11:36 pm on Wed, July 22, 2015 from the Lake Orion Passport Pizza at phone number 248-814-9000 and were told pizza would be delivered in 30-45 minutes. The order was placed on a credit card and Passport Pizza charged the card members card  $24.18.  The pizza and cheese stix order never came even though they took the order and charged the credit card and said it would be delivered. Numerous calls were placed to the phone listed above from 12:20 am until 12:40 am without anyone picking up.  On Thursday, July 23, 2015 at 10:15 am, I placed a call to the number listed and a woman named Tara(n) answered and said she was a Manager and I explained what happened, she then informed me they had no order for Wednesday night from a Family Member, nor did their caller id show that the number called from was on their called id, I gave her the last 4 digits of the Family Member's credit card  the pizza was charged on and she said she would get back to me. In the meantime the Family Member looked up her credit card info online and seen that Passport Pizza had indeed  charged her card the night before. I called back at 10:30 am  and talked to Tara(n) again and after she gave me the run around, she put me on hold and a woman named Sue answered the phone. I ask Sue, 3x who she was and finally she said she was the Supervisor and gave me a lame excuse about the phone number 248.814.9000 was to a call center and that they made a mistake in taking the order because they close at 11pm ( funny how they close at 11pm  but yet took the call for the pizza at 11:36 pm and they had no issue charging the credit card at that time but never delivered the ordered pizza and cheese stix to us) After calling her out on this, she then continued to bury herself deeper in contradiction by saying the store closes at 10 pm not 11 pm, although the flyer they give out to everyone clearly shows that they are open until midnight 7 days a week. Sue also said she had just called back the Family Member's cell phone and left a message which again was not true at all for the Family Member and her phone were right next to Me. I had given Tara(n) my home number to call which for some reason they did not feel this problem warranted a call back to me. I asked her why they charged the credit card and didn't deliver the pizza and she could give me no good reason. After I told Sue, I was thinking of going to the Police Station and filing a report, she got very belligerent with me, said I was threatening her, which I asked how? Passport Pizza took money by charging a Family Members credit card yet never delivered the pizza and Cheese stix as promised! She then said she was going to refund the $24.18 to the Family Members card and continued to rant on and on. I then asked to speak to an Owner(s) about this problem and she then informed me she was the Owner of Passport Pizza. Amazing she went from Supervisor to Owner that fast, I never did find out if she was a Supervisor or the Owner or it was just another fallacy on Passport Pizza's part) !! I asked her how she was going to make this up to my Family members who by the time this fiasco was discovered last night, no other pizza places were open to deliver! She said she would give me $5 off my next order and take it or leave it. I politely informed her that was a joke for all the problems they caused and asked for them to deliver what was ordered the night before and she told me in her rant that wasn't going to happen. I stopped her, and told her that Lake Orion is a very small tight knit Community who has many other pizza places and I would make sure to tell those who asked about Passport Pizza what had transpired and would not recommend them to anyone.  She then went on another rant about how much good they do in the Community for others. I told her that was very noble but what did that have to do with this situation and how they took money from a Family Member and never delivered the pizza? As she was yelling and ranting at Me she hung up the phone in mid-sentence!!!  To have a Supervisor or if it is true an Owner of a Company act like this, is so very unprofessional at the least, I would tell Everyone to stay away from Passport Pizza. There are too many other Pizza places in the area that truly care about providing good Customer Service when an issue arises that was definitely the Companies fault!!!!! They say the Customer is always right, which We all know sometimes is not true, but in this case the Customer was right and yet Passport Pizza and their Customer Service skills were in the wrong!!!!!!!!!! But don;t tell this to Sue and Passport Pizza for to them, the Customer is never right for the Customer is always in the wrong!!!!!!!!!  @cupofjoeinthed